Shipping & Return Policy
Order Processing Time
Over 95% of our orders ship the same business day when ordered before 2:00 PM PST. International orders usually ship the next business day. Orders received on weekends or holidays will be shipped on the next business day. We will make every effort to ship your order in a timely manner.
Shipping cost is calculated through our website. The shipping cost is calculated by total order weight and the shipping zip/postal code for domestic orders or country for international orders. To calculate shipping cost and tax, simply add the item(s) to your shopping cart. On the shopping cart page enter your shipping postal code or country and click recalculate.
Our website may show estimated delivery dates or estimated days in transit depending upon your shipping method. Please remember that the transit times shown are estimates only, we do not guarantee delivery dates. Please remember that the transit times are in business days. Please allow for weekends and Holidays. Some shipment methods are not available in all areas. Please check with United Parcel Service (UPS) and United States Postal Service (USPS) for availability information.
Once your order has shipped we will send you an email containing your tracking number. If you do not receive this email or have misplaced it, you can get your tracking number by viewing your order status or signing in to view your order history.
UPS tracking numbers may not be trackable until later in the evening when packages reach the shipping center. In rare cases it may take up to 24 hours for the package to be trackable.
Unfortunately, USPS does not yet provide any online/live tracking options for their packages. Only a delivery confirmation number can be provided along with a shipment notification.
Please note that USPS has difficulty tracking international packages. Your USPS delivery confirmation number may or may not provide any useful information.
Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and supplier issues, we can only provide an estimate as to when this will occur.
For local customers looking to avoid shipping charges, we now offer will call. Simply order through our website and select "Will Call" as your shipping method. We will send you an email notification automatically when your order has been processed and is ready for pickup. Will call hours are Monday thru Friday, 8AM to 3:30PM Pacific Standard Time, located in the front lobby of our building.
UPS may charge you an import fee (Duty, GST-Customs, Brokerage, PST, and/or Duty Disbursement) if shipping through UPS. Upon delivery of your shipment you will be required to pay these fees in order to receive your shipment. UPS Worldwide Express shipping methods are faster and cover some, but not all of these fees.
USPS shipping is available for international customers to also help avoid some, but not all, import fees. Please keep this in mind during checkout. Due to the fact that these are government fees we cannot waive or refund these fees.
Do to the increasing incidents of credit card fraud on international orders we reserve the right to cancel any international order.
It is important that the delivery address you provide to us is correct. Please remember that United Parcel Service (UPS) does not ship to P.O. Boxes. If an order is undeliverable because of an incorrect address or if an order is refused upon delivery, the customer assumes the cost of the return shipping. Shipping costs are not refundable. Your order may be reshipped for an additional shipping fee.
30 Day Satisfaction Guarantee
We want you to get the most out of our products, and we back our products up with a 30 day satisfaction guarantee. If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging within 30 days of delivery for a prompt refund. The only cost to you would be the original and return shipping.
If there is a fault with your product (or other defect with your order) you may return the product within 30 days of delivery for a prompt refund or replacement.
Please include your original order number and the reason for your return. Also indicate whether you would like a refund or replacement.
Ship all returns to:
23695 Via Del Rio
Yorba Linda, CA 92887
Please note return shipping and insurance is the responsibility of the buyer. We cannot accept responsibility for any items that are lost or damaged in transit. Once we've received the returned item, we'll gladly credit the form of payment used in the original transaction.
Custom built cables are nonrefundable. Any wire or cable product with a custom length is nonrefundable. Special order items are also nonrefundable as they are not kept in inventory. Sorry, we are unable to accept returns for these items for any reason.